Welcome to the Chirst Seasonal Home Store FAQ page! We’re here to help you create a cozy, magical, and beautiful home throughout the seasons. Below, you’ll find answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our friendly customer service team is always happy to help at [email protected].
Our Products & Ordering
What kind of products do you sell?
We specialize in seasonal and year-round home and garden delights! Our collection includes everything to make your space feel special: from festive Christmas Trees and Decor, soothing Candles and Melts, cozy Pillows and Throws, to beautiful Garden Benches, Fire Pits, and Wind Chimes. We aim to be your one-stop shop for affordable luxury that transforms your indoor and outdoor living spaces.
Do you offer fabrics for outdoor projects?
Yes! For the creative minds, we offer ‘Outdoor Fabric by the Yard’ perfect for creating your own custom outdoor cushion covers or other DIY projects to refresh your patio or garden look.
Shipping & Delivery
Where do you ship from?
All our wonderful products are shipped from our warehouse located at 696 Birch Street, El Paso, US 79922.
What are your shipping options and costs?
We offer two convenient shipping methods to get your treasures to you safely:
- Standard Shipping ($12.95): Shipped via trusted carriers like DHL or FedEx. Your order will typically arrive within 10-15 days after it leaves our warehouse.
- Free Shipping: For orders totaling $50 or more, we offer free shipping via EMS! Delivery typically takes 15-25 days after shipment.
Do you ship worldwide?
We proudly ship globally! However, due to logistical constraints, we are currently unable to deliver to certain parts of Asia and a few remote regions.
How long will it take to receive my order?
Please allow 1-2 business days for us to process your order. After that, delivery times depend on your chosen shipping method: 10-15 days for Standard Shipping or 15-25 days for Free Shipping (EMS).
Payments & Security
What payment methods do you accept?
To ensure a secure and convenient checkout, we accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal.
Is my payment information secure?
Absolutely. We use secure encryption technology to protect your personal and payment information. Your transaction details are safe with us.
Returns & Exchanges
What is your return policy?
Your happiness is our priority. If you are not completely delighted with your purchase, we accept returns within 15 days of you receiving the item(s). Please refer to our detailed Return Policy page for instructions on how to initiate a return and any applicable terms.
Who pays for return shipping?
Please check our detailed Return Policy for information regarding return shipping costs. The policy outlines scenarios where we might provide a return label and when the customer is responsible.
Contact & Support
How can I contact customer service?
We’d love to hear from you! For any questions about your order, our products, or your delivery, please email our responsive team at [email protected]. We strive to respond to all inquiries promptly.
Thank you for choosing Chirst Seasonal Home Store to help you celebrate the seasons and create a home you love!